Frequently Asked Questions

What happens to my private information?

At House of Chocolate we respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. We respect your privacy and therefore you may change or delete your information from our records if you choose by simply logging onto our site with your unique password. You don't require our permission to control your personal information.

I like a particular gift box but I only want dark chocolate or I do not want any nuts - what do I do?

We understand some people only love certain types of chocolates and so if you wish to order a box with only dark chocolates or something else then simply select the gift box you would like and email us with your specific requests once your order has been placed.

What type of chocolate do you use?

We use the internationally renown Belgium chocolate manufacturer Barry-Callebaut. We only use couverture chocolate - no palm oil in our chocolates. Our dark chocolate is 53% cocoa mass and our white chocolate is 33% cocoa mass, our dark Ghana is 72% cocoa mass. We also use some origin chocolates.

Can I send your chocolates overseas?

Although we do not provide an international service there is generally no issues with sending our chocolates overseas via NZ Post. Our products are sealed and are labelled with our details as the manufacturer.