Shipping & Returns
House of Chocolate prides itself on delivering your order safely and quickly to your intended destination. We will do our best to meet any requirements that you might have although we really appreciate as much advance planning from you to help ensure that your order makes it in plenty of time.
Chocolate Delivery Nationwide flat fee of $8.50 or FREE delivery for orders over $75.
Cake Delivery Auckland City only is $15.00 - cake delivery is Monday to Saturday only however you are welcome to collect cakes from our Takapuna Cafe on Sundays.
Same day deliveries incur a surcharge of $15.00 (Auckland City - Albany to New Lynn to Papakura only)
Saturday Delivery (only applicable to Cake & Same Day Courier Services)
We can only provide Saturday delivery to Auckland metro, i.e. within the Albany-New Lynn-Papakura triangle, when using our same day or cake delivery service. Orders must be placed by 10am on the Friday prior to the weekend.
Unfortunately we do not offer an international service as it is very difficult to guarantee a safe journey, however there is generally no issues with sending our chocolates overseas via NZ Post. Our products are sealed and with are labelled correctly with our details as the manufacturer.
You are also welcome to take our chocolates with you on your overseas travels so that you can treat your friends with New Zealand's own House of Chocolate delights.
Delivery Timeframe Guideline
(Applies to orders received by 12 noon)
Auckland normally delivered next work day
North Island normally delivered in 1-2 work days
South Island normally delivered in 2-4 work days
Rural deliveries normally take up to 3 days longer depending on courier routes.
Please note that we cannot guarantee an exact delivery date so it is best to order with plenty of lead time.
Orders placed on the weekend will be shipped on the following Monday or as per date requested.
We take special care in packaging our chocolates to ensure they arrive in pristine condition. However, we are reliant on our couriers and occasionally things don’t go according to plan and if that happens we will undertake to do everything we can to ensure a happy conclusion.