Shipping & Returns
House of Chocolate prides itself on delivering your order safely and quickly to your intended destination. We will do our best to meet any requirements that you might have although we really appreciate as much advance planning from you to help ensure that your order makes it in plenty of time.
Level 4 Lockdown
We are shipping through Level 4. We will continue to ship nationwide our online chocolate orders in a safe way that cares for our recipients, staff and couriers.
We hope our chocolates can bring joy and love to your loved ones in these hard times. Shipping times should continue as normal, but bare with us in any delays in post.
Stay safe New Zealand
Chocolate Delivery Nationwide flat fee of $8.00 or FREE delivery for orders over $65.
Cake Delivery Auckland City only is $14.00 - cake delivery is Tuesday to Saturday only however you are welcome to collect cakes from our Takapuna Cafe on Sundays.
Same day deliveries incur a surcharge of $6.00 (Auckland City - Albany to New Lynn to Papakura only)
Orders requiring Saturday delivery must be placed prior to 12noon on Wednesday for South Island and 12noon on Friday for North Island.
Saturday delivery is only available in major centres.
Unfortunately we do not offer an international service as it is very difficult to guarantee a safe journey, however there is generally no issues with sending our chocolates overseas via NZ Post. Our products are sealed and with are labelled correctly with our details as the manufacturer.
You are also welcome to take our chocolates with you on your overseas travels so that you can treat your friends with New Zealand's own House of Chocolate delights.
Delivery Timeframe Guideline
(Applies to orders received by 12 noon)
Auckland normally delivered next day
North Island normally delivered in 1-2 days
South Island normally delivered in 2-4 days
Rural deliveries normally take up to 3 days longer depending on courier routes.
Please note that we cannot guarantee an exact delivery date so it is best to order with plenty of lead time.
We take special care in packaging our chocolates to ensure they arrive in pristine condition. However, occasionally things don’t go according to plan and if that happens we will undertake to do everything we can to ensure a happy conclusion.