Shipping & Returns

House of Chocolate prides itself on delivering your order safely and quickly to your intended destination. We will do our best to meet any requirements that you might have although we really appreciate as much advance planning from you to help ensure that your order makes it in plenty of time.


Chocolate Delivery Nationwide flat fee of $8.50 or FREE delivery for orders over $85.

Cake Delivery Auckland City only is $16.00 - cake delivery is Monday to Friday. (Auckland City - Albany to New Lynn to Papakura only)

Same day deliveries incur a surcharge of $16.00 (Auckland City - Albany to New Lynn to Papakura only). There are two delivery cycles and delivery is normally between 1-2pm (business & residential) or 4-6pm (no business addresses). Please email us if you require delivery outside of these times (additional charges will apply).


International Deliveries

Unfortunately we do not offer an international service as it is very difficult to guarantee a safe journey, however there is generally no issues with sending our chocolates overseas via NZ Post. Our products are sealed and with are labelled correctly with our details as the manufacturer.

You are also welcome to take our chocolates with you on your overseas travels so that you can treat your friends with New Zealand's own House of Chocolate delights.

Delivery Timeframe Guideline

(Applies to orders received by 12 noon)

Auckland normally delivered next work day

North Island normally delivered in 1-2 work days

South Island normally delivered in 2-4 work days

Rural deliveries normally take up to 3 days longer depending on courier routes.

Please note that we cannot guarantee an exact delivery date so it is best to order with plenty of lead time.

Orders placed on the weekend will be shipped on the following Monday or as per date requested.

We take special care in packaging our chocolates to ensure they arrive in pristine condition. However, we are reliant on our couriers and occasionally things don’t go according to plan and if that happens we will undertake to do everything we can to ensure a happy conclusion.